Who we are
Urban AI Labs builds and operates AI systems for small and mid-sized businesses. This policy explains what we collect, why, and the choices you have.
What we collect
Information you give us — your name, email, phone, company, and anything you enter in a form, assessment, or your UrbanOS account. Information collected automatically — basic usage and device data to keep the product secure and improve it.
How we use it
To provide and operate UrbanOS, respond to your requests, send service and account emails, and — only where you have opted in — occasional updates. We do not sell your personal information.
Service providers
We share data only with the providers that run our platform: Supabase (database + authentication), Vercel (hosting), GoHighLevel (CRM), Resend (email), Stripe (payments), and Google/Microsoft for optional single sign-on. Each processes data on our behalf under their own security terms.
Your data, your control
You can access, correct, export, or delete your information at any time — email us and we will action it. Closing your account removes your organization's data on our standard schedule.
Cookies & analytics
We use only the cookies needed to keep you signed in and to understand aggregate, non-identifying site usage. You can decline non-essential cookies in your browser.
Security & retention
Data is encrypted in transit and at rest, isolated per organization, and retained only as long as needed to run your service or meet legal obligations. See our Security page for detail.
Questions? Email kevin@urbanailabs.com.